Neural Analog: Terms of Service & Privacy Policy

1. Introduction

Neural Analog ("Neural Analog", "we", "us", or "our") provides a web service and software platform that allows users to use machine learning models to create virtual instruments (the "Service"). These combined Terms of Service and Privacy Policy ("Agreement") explain the rules for using the Service and how we collect, use, disclose, and protect personal data.

By creating an account, subscribing, uploading files, or using the Service you agree to this Agreement. If you do not agree, do not use the Service.

2. Key definitions

User Content: any audio, files, metadata, or other content you upload to the Service.
Generated Outputs: files produced by the Service that derive from User Content (e.g., instrument samples, transformed audio).
Intermediate Files: temporary or derived files created during processing (transcripts, chops, transformed samples, model inputs/embeddings, analysis data).
Controller / Processor: Neural Analog acts as the controller for personal data collected to operate the Service; where we process on behalf of a user or under contract we will note processing roles. Third parties (e.g., Stripe, Supabase) act as processors or controllers for their respective services.

3. Acceptance of Terms

You must be at least 18 years old and have legal capacity to form a binding contract. Using the Service constitutes acceptance of and agreement to be bound by this Agreement.

4. Eligibility

By using the Service you represent and warrant that you are at least 18 years old and authorized to upload and license the User Content you provide.

5. Account registration & authentication

5.1 You must create an account and provide accurate information.

5.2 We support social authentication (e.g., Google, Discord) and use Supabase for account backend. Social auth is used for identity and account provisioning only, not for marketing unless you permit it.

5.3 You are responsible for account security and for all activity under your account. Notify us immediately of unauthorized use.

5.4 Google Sign-In Branding: Our implementation of Google social authentication complies with Google's Sign-In Branding Guidelines. "Sign in with Google" buttons follow Google's required design, wording, and logo usage specifications.

6. Subscriptions, billing & refunds

6.1 We operate on a subscription model with the plans and pricing displayed on our site. Subscriptions are billed in advance monthly unless otherwise stated.

6.2 Payment processing is handled by Stripe. We do not store full payment card numbers. Questions related to payment data should be directed to Stripe.

6.3 You may cancel anytime. Subscription months started are due in full; we do not ordinarily prorate refunds except as required by law or our refund policy posted on the site.

7. Uploads, User Content, ownership & licenses

7.1 Ownership: You retain all ownership rights in your User Content.

7.2 Your representations: By uploading, you represent you have all necessary rights, consents, and permissions to upload and allow use of the User Content as described here (including rights from performers, co-authors, labels, or publishers where required).

7.3 License granted to Neural Analog: By uploading User Content you grant Neural Analog a limited, non-exclusive, worldwide, royalty-free license to the extent reasonably necessary to: store, host, cache, process, analyze, transform, and create Generated Outputs and Intermediate Files required to operate the Service; provide, maintain, and improve the Service; and to use anonymized/aggregated data for analytics and product development. This license does not transfer ownership and is limited to purposes described in this Agreement.

7.4 User's rights in Generated Outputs: Generated Outputs delivered to you are downloadable for your use. You will own (or have all necessary rights to) derivative works you create using downloaded Generated Outputs, subject to applicable law and third-party rights. Neural Analog does not claim ownership in your original User Content. If parts of Generated Outputs incorporate third-party elements (e.g., third-party samples), those elements may be subject to additional terms.

8. Use of inputs, intermediate files, and generated outputs

8.1 How we use uploaded audio and outputs: We process User Content to produce the downloadable Generated Outputs. We also may process and retain Intermediate Files and derived metadata (audio features, fingerprints, usage signals) to operate, maintain, secure, and improve the Service — including improving models, developing features, debugging, and research.

Processing necessary to provide the Service (creation, storage, transformation of files) is performed on the basis of contract performance (you request the Service).

Processing for analytics, fraud detection, and security is performed on the basis of legitimate interests.

We may use aggregated or anonymized analytics to improve the Service.

8.2 Anonymization & aggregation: Where practicable we will anonymize or aggregate data used for analytics and research. However, anonymization may not always be possible depending on feature extraction and the nature of audio.

8.3 Commercial re-use by Neural Analog: Neural Analog may use transformed or derived content in the ordinary course of business (e.g., to demonstrate features, or create internal datasets) only in anonymized/aggregated form, unless you have provided separate permission.

9. Privacy

9.1 We collect and process personal data to operate the Service, manage accounts and subscriptions, provide support, and comply with legal obligations.

9.2 In-Product Privacy Notifications: In addition to this Privacy Policy, we display prominent privacy notices within the Service interface explaining data collection practices before users upload content or authenticate. These notices link directly to this full Privacy Policy.

9.3 Privacy Policy Location: This Privacy Policy is hosted exclusively at https://neuralanalog.com/terms and is linked from both our homepage footer and the authentication interface. The URL in our OAuth consent configuration matches this location exactly.

10. What data we collect & why (categories & purposes)

A. Data you provide directly

Account data: name, email, profile data from social auth providers. Purpose: account creation, authentication, support.
User Content: uploaded audio files and any accompanying metadata you provide. Purpose: to create Generated Outputs and deliver the Service.
Support communications: messages you send to support. Purpose: support and recordkeeping.

B. Data collected automatically

Usage and analytics: logs, timestamps, feature usage, error reports, IP addresses, device, browser, and performance metrics. Purpose: service operation, security, analytics, product improvement.
Billing data: payment details processed by Stripe (Stripe acts as separate controller for payment data). We receive limited payment metadata (transaction IDs) but do not store full card numbers. Purpose: billing and refunds.

C. Derived data

Audio analysis & features: waveforms, spectrogram features, fingerprints, sample segmentation, embeddings. Purpose: to create Generated Outputs, support search, analytics, and potentially model improvement.

D. Google User Data Disclosure

When you authenticate via Google Sign-In, we access only the following data from your Google account:

• Email address: Used for account creation, authentication, and Service-related communications.
• Profile information (name and profile picture): Used to personalize your account display.

How we use Google user data:

• Exclusively for identity verification and account provisioning.
• To populate your Neural Analog profile with your name and email.
• We do NOT use Google user data for marketing, advertising, or any purpose beyond Service operation.

Storage: Google user data is encrypted in transit and at rest within our database infrastructure (via Supabase) and retained only while your account is active.

Sharing: We do not share your Google user data with any third parties except subprocessors (Supabase) necessary for Service operation.

Limited Use Compliance: Our use of Google user data complies with Google's Limited Use Requirements. We do not transfer Google user data to third parties except as necessary to provide the Service, and we do not use it for any purpose other than what is disclosed here.

11. Cookies & similar technologies

We use cookies and similar technologies (local storage) for authentication, session management and analytics. You can control cookies through your browser.

12. Third parties, subprocessors & transfers

12.1 Third-party services used: We use third parties to provide hosting, authentication, and payments, including but not limited to: Supabase (auth/database), Google (social auth), Discord (social auth), Stripe (payments). We may use cloud hosting and compute providers for audio processing and model compute.

12.2 Subprocessors: We require subprocessors to provide adequate safeguards and process data under our instructions. You can contact us at contact@neuralanalog.com if you need a full list.

12.3 International transfers: Data may be processed or hosted in jurisdictions outside your country. Where personal data is transferred outside the EU/EEA, we will rely on appropriate safeguards (standard contractual clauses or similar) or other lawful transfer mechanisms.

13. Data retention & deletion

13.1 User Content: retained while your account is active and for up to 90 days after account deletion to allow recovery and backups (unless a longer retention is required by law). You may request earlier deletion; we will remove active copies promptly and purge backups in accordance with our policies.

13.2 Account data & logs: retained as necessary for account management, fraud prevention, compliance, and support (typically up to 24 months for certain records unless law requires longer).

13.3 Aggregated/anonymous analytics: may be retained indefinitely for product improvement.

13.4 To request deletion or export of your data, see Section 14.

14. Your privacy rights & how to exercise them

Depending on your jurisdiction, you may have the following rights:

• Access — ask for a copy of personal data we hold about you.
• Rectification — correct inaccurate personal data.
• Erasure ("right to be forgotten") — request deletion of personal data (subject to legal exceptions).
• Restriction — request restriction of processing.
• Object — object to processing based on legitimate interests.
• Portability — receive personal data in a structured, machine-readable format.
• Withdraw consent — withdraw consent where processing is based on consent (this does not affect processing that relied on other legal bases).
• Complain — lodge a complaint with a supervisory authority (for EU users, the relevant data protection authority).

How to exercise: Send a request to contact@neuralanalog.com with a clear subject line (e.g., "Access Request"). We may require identity verification to comply. We will respond in accordance with applicable law (e.g., within one month under the GDPR, subject to extension where allowed).

15. Security

We implement administrative, physical, and technical safeguards designed to protect personal data against unauthorized access, loss, or misuse (encryption in transit, access controls, logging). No system is perfectly secure; we will notify affected users and authorities where legally required after a data breach.

16. Minors

The Service is for adults 18+. We do not knowingly collect personal data from children under 18. If you are a parent/guardian and become aware your child has provided us data, contact us to request deletion.

17. Acceptable use & prohibited behavior

You agree not to:

• Upload content you do not have the right to use or that infringes others' rights.
• Upload malware, illegal content, or content intended to defraud.
• Attempt to reverse-engineer or extract models or compromise the Service's security.
• Circumvent payment systems or misrepresent identity or entitlement.

We reserve the right to suspend/terminate accounts that violate these rules.

18. DMCA / Copyright complaints & takedown

If you believe content on the Service infringes your copyright, send a notice to contact@neuralanalog.com with a DMCA-style takedown request containing all required elements (identification of the copyrighted work, location, contact details, and a sworn statement). We will respond in accordance with applicable law and may forward counter-notices to the uploader.

19. Warranties, disclaimers & indemnity

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Neural Analog disclaims all warranties (express and implied).

You agree to indemnify and hold Neural Analog harmless from claims arising from your use of the Service, your User Content, or your violation of this Agreement.

20. Limitation of liability

To the maximum extent permitted by applicable law, Neural Analog's liability for any claim arising out of or relating to the Service will be limited to the amount you paid Neural Analog in the three (3) months prior to the event giving rise to the claim (or a maximum of USD $50 if you have not paid). We are not liable for indirect, incidental, special, consequential, or punitive damages.

21. Termination & account deletion

You may delete your account via account settings or by contacting support. Deletion will remove access to the Service and prompt removal of active copies of User Content. Backup copies may persist for the retention period described in Section 13.

We may suspend or terminate accounts that violate this Agreement or for legitimate business reasons. No refunds for termination for cause unless required by law.

22. Changes to these Terms & Privacy Policy

We may modify these Terms and Privacy Policy. For material changes we will provide notice (email or in-app). Continued use after the change indicates acceptance. We will provide the "last updated" date at the top.

23. Governing law & dispute resolution

These Terms are governed by the laws of France, without regard to conflict-of-law rules. Disputes will be brought in the courts located in France, unless local consumer protections require otherwise.

24. Contact information

For privacy inquiries, data requests, or other questions:

• Email: contact@neuralanalog.com
• Website: https://neuralanalog.com

If you believe your rights under privacy law have been violated, you may also file a complaint with your local supervisory authority (EU users: local Data Protection Authority).